Frequently asked questions
Drivers
Is Mechanico free?
Yes, the app does not ask you for any payment. You only pay for the work, directly to the garage.
Do I need an account to see garages?
No. You can see garages, their services and their reviews without an account. Your number is asked when you send a request, book, add a car, write to a garage, save a garage or post a review.
Can I cancel an appointment?
Yes, for free, up to 2 h before the appointment. Open the request and tap "Cancel the request".
The garage does not answer. What can I do?
After 24 h without an answer, a card "No answer for 24 h" appears. Tap "Nudge": you can do it only once. You can also tap "Other garage".
Does the garage see my number?
The garage sees your first name on your request. It sees your number once it has accepted your request. Your number is never shown in public.
I did not get the sign-in code.
The code comes on WhatsApp first. Tap "I didn't get anything". In "Nothing on WhatsApp?", choose "Get the code by SMS" or "Get a voice call". The code is valid for 5 minutes.
Prices and payment
How do I know the price before the work?
For a booked service, the price shows before you book, for example "Book · 350 DH". For a problem, the garage sends you a diagnosis with a total. It only starts after you agree.
Can the garage ask me for more than the accepted total?
No. The final price cannot go above the total you accepted. For extra work, the garage must send you a new diagnosis. You accept it or decline it.
Do I pay in the app?
No. There is no payment in the app. You pay at the garage, in cash or by card, when you pick up your car.
I do not agree with a line of the bill.
In the bill, tap "Dispute" on the line, then "Yes, dispute". The garage sees the line "Disputed". Talk to them in the chat.
Chat with the garage or the client
Can I edit or delete a message?
You can edit your text or the caption of your photo for 15 minutes. You can delete your message for 2 days. It is then deleted for everyone. Press the message for a long time to open the menu.
What can I send in the chat?
A text, photos (10 at most), a voice note (60 seconds), a PDF document (10 MB at most) and your location. You can also reply to a message, react with an emoji, forward a message and search in the chat.
How do I read the ticks?
One tick: "Sent". Two grey ticks: "Delivered". Two coloured ticks: "Read". A small clock means the message is still going. If you see "Failed · tap to retry", tap the message.
When does the chat close?
It closes at once if the request is declined or cancelled. If the job is "Done", it stays open for 7 days. The bar says "This request is closed · you can't write any more".
A message is abusive. What can I do?
Press the message of the other person for a long time and tap "Report". You can also block the garage when you report it.
Garages
How much does Mechanico cost for a garage?
Sign-up is free. [To confirm: price model for garages, now and later]
How does my garage show in the search?
Finish steps 1 to 3 of the sign-up: name, specialties, location and hours. Your garage is visible as soon as the hours are saved. Step 4 (video and photos) is optional. A video and 3 photos help you get more requests.
A client comes without the app. Can I follow them?
Yes. Tap "Walk-in" at the top of "Today". Enter their number and their car, then send them the invitation by WhatsApp or SMS. The job will link to their account if they sign up.
Can I add my mechanics?
Yes. In "My garage", section "Team", invite each mechanic by their number. A mechanic runs the jobs. They cannot accept or decline a request, edit the profile or see the stats.
Can I close my garage for a few days?
Yes. At the top of "My garage", switch off "Garage open to requests". Your garage is hidden from "Find". Ongoing requests stay active.
Why can I not tap "No-show"?
The link becomes active 30 minutes after the end of the client's slot. Before that, you can only tap "Car received".
What total can I enter at the end of the job?
The "Final total" cannot go above the total the client accepted. For a higher amount, tap "Send a new diagnosis". The client must accept it.
A review is fake or abusive. What can I do?
Tap "Report the review" and pick a reason. The review is hidden while it is checked, 48 h at most. You can also reply once, in public.
Account and data
How do I delete my account?
Client: "Profile", then "Delete my account". Garage: "My garage", then "Delete the account". You have 30 days to change your mind. Without the app: see Delete your Mechanico account.
What happens to my garage if I delete my account?
If you are the last owner, the garage is closed. It leaves the search results. Unanswered requests are declined and upcoming appointments are cancelled. Clients are told.
Can I get my account back after I delete it?
Yes, for 30 days. Sign in again with the same number. The app asks "Restore account?": tap "Restore". After 30 days, it is no longer possible.
Who sees my data?
The garage sees your first name, your car and your request. It sees your number once it has accepted. The photos and messages of a request are seen only by you and the team of that garage. Reviews are public. Details: Privacy policy.
Does the Mechanico website use cookies?
No. The website sets no cookie and does not track your visits. It only keeps your choice of theme and font in your browser.